The excerpts below are from a Benzinga article that references a cannabis consumer payment survey commissioned by Hypur. View the survey results.
Purchasing behaviors in cannabis are largely driven by “convenience fees,” the survey said.
Eighty-two percent of cannabis consumers surveyed said they are “frustrated” with or "don’t think it’s right” to be charged convenience fees on payment options.
This means that dispensaries that do charge these fees are at risk of higher customer dissatisfaction scores.
